FAQs
1. How long does it take to ship my order?
We typically ship orders within 24 to 48 working hours after placement.
2. When can I expect delivery of my order?
Orders usually arrive within 5-8 working days across India. Deliveries to remote areas like Jammu & Kashmir and the North-East may take up to 10 working days. Occasionally, it can take up to 2 weeks based on product availability.
3. How can I track my order?
You'll receive tracking details via email once your order ships. If you haven't received these details within 48 hours, please contact us at support@bombayhood.com.
4. What should I do if tracking shows my order as delivered, but I haven't received it?
Notify us within 48 hours of receiving the delivery notification. We'll investigate immediately and resolve your issue. After this timeframe, our ability to assist may be limited.
5. What is Bombay Hood’s exchange policy?
You can request an exchange for incorrect products or sizing issues within 7 days of delivery. Items must be unused, unwashed, and retain original tags.
6. Am I eligible for a refund?
Refunds are provided only for defective or incorrectly delivered items. Contact us within 7 days of delivery with clear photos of the issue at support@bombayhood.com.
7. Are there charges for returns?
If a return is approved for non-defective products (exceptional cases), a ₹100 fee will be deducted to cover reverse logistics costs.
8. Can items purchased during sales or using discount codes be returned or refunded?
No, products purchased during sales or using promotional codes are not eligible for refunds or returns.
9. Which payment methods does Bombay Hood accept?
We accept major credit/debit cards, net banking, UPI, and popular online wallets for secure and convenient transactions.
10. Is my payment information safe on your website?
Yes. All payments are processed securely through encrypted transactions, ensuring your data remains confidential and protected.
11. Will the product colors exactly match what I see online?
We strive for accuracy, but slight color variations may occur due to screen differences. Such minor variations do not qualify for returns or refunds.
12. How can I choose the right size?
Each product page provides a detailed size chart. If you’re unsure or need additional guidance, contact our support team—we're happy to assist.
13. How do I contact Bombay Hood customer support?
Reach us at support@bombayhood.com. Our support team typically responds within 24 working hours.
14. What are the customer support hours at Bombay Hood?
Our customer support operates from Monday to Saturday, 10 AM – 7 PM.
For additional queries, feel free to get in touch—we’re always here for you!
Stay authentic,
Team Bombay Hood